Director of Scientific Services
Delivering scientifically rigorous, insight-led programmes whose strategy and narrative withstand client and external scrutiny, strengthen launch excellence, and earn lasting trust in our science
The Why
This role exists to establish and lead Word Monster’s Scientific Services for the Med Comms business, working in close partnership with the Director of Growth. The problem it solves is clear: clients are navigating increasingly complex data, evidence, and regulatory expectations, and need a partner who can turn that complexity into rigorous, credible, and compelling scientific narratives. The value it creates is twofold: for clients, it means scientific thinking they can trust to withstand scrutiny and elevate their story. For Word Monster, it means the intellectual depth and scientific authority that distinguish us as a genuine Med Comms partner rather than a writing agency.
The Context
Word Monster has grown from firm roots supporting healthcare agencies (scientific expertise and publications) and our training academy (capability building for pharma and agency teams). Our vision is now to establish a fully-fledged Med Comms vertical, underpinned by our proprietary Friction in Pharma® frameworks. This hire will sit on the executive leadership team (reporting to the CEO) as one half of the leadership partnership for our Med Comms vertical – a dynamic duo in which this role leads on science and strategy and the Director of Growth leads on commercial growth. Together they will shape one of our three core verticals (Agency, Training, Med Comms), with this role taking direct responsibility for the scientific offering, the quality of strategic thinking, and the scientific development of the team.
Key Responsibilities
This is an evolving role. In year one, the focus will be on translating our roadmap into clear, scientifically robust Med Comms services, shaping the scientific strategy behind anchor-client programmes, and building proof points that demonstrate the depth of our thinking. In parallel, you will define how scientific work is scoped, quality-assured, and governed, and begin building the scientific services team. Over time, you’ll deepen the vertical’s scientific capability, broaden the services we offer, and embed Med Comms as a sustainable business unit alongside Agency and Training. Working in partnership with the Director of Growth, who leads commercial development, your responsibilities will be weighted towards the science: developing scientific and communication strategies for clients, interpreting and synthesising complex data into clear and accurate narratives, owning scientific quality and governance, acting as the senior scientific lead on pitches and key accounts, and managing, coaching, and growing the scientific services team to deliver scientific excellence.
The Success Outcomes
Success in this role means:
For clients: Delivering scientifically rigorous, insight-led programmes whose strategy and narrative withstand client and external scrutiny, strengthen launch excellence, and earn lasting trust in our science
For colleagues: Raising the scientific capability and confidence of the team through coaching and clear standards; creating clarity, accountability, and growth opportunities so colleagues feel part of a purposeful, high-performing vertical
For the business: Establishing Word Monster’s reputation for scientific authority and strategic depth, making the quality of our science the differentiator that wins and retains work, and – alongside the Director of Growth – embedding Med Comms as a pillar of Word Monster’s service mix
The Leadership Expectations
We expect this leader to be the scientific conscience of the vertical, setting and defending a high bar for quality and rigour. They will set direction with clarity, inspire belief in the vision, and foster a culture where people feel both challenged and supported. They will align the Med Comms team with the broader business, role-modelling Word Monster’s life first ethos, working hand in glove with the Director of Growth and ensuring collaboration across verticals. Externally, they’ll be a visible ambassador, representing Word Monster’s ambition to be known not just for scientific writing, but also for scientific excellence at speed, delivered intuitively and proven through measurable impact.
Desired experience
Education to PhD level in biological sciences
Extensive experience in a senior scientific or strategic leadership position within medical communications
Proven experience developing and implementing change within an organisation
Demonstrable track record of leading scientific strategy across the product lifecycle, including data and evidence interpretation, publication planning, and congress strategy
Expert knowledge of the strict regulations in pharmaceuticals, with experience working to ABPI and other codes of practice
Confident acting as the senior scientific lead in pitches and client relationships, partnering with commercial colleagues rather than carrying revenue targets
Deep scientific expertise across one or more therapy areas, with the ability to get up to speed on new science quickly
Skills and attributes
Exceptional scientific judgement and strategic thinking, with the ability to translate complex data into clear, accurate, and compelling narratives
Intellectual rigour and scientific integrity, with the confidence to constructively challenge clients and colleagues on the science
Strong leader, capable of motivating and developing a scientific team
A growth mindset, able to learn quickly and overcome obstacles
Broad scientific and industry knowledge, with a demonstrable understanding of current client challenges
Strong desire / self-motivated to learn and develop
Excellent written, verbal and interpersonal skills
Highly organised, enthusiastic, excellent time management
Ability to work under pressure and multi-task
Comfortable working independently and as part of a team
Proactive thinking, constantly seeking to improve ways of working and create opportunities to help the agency differentiate itself from the competition
A flexible attitude with respect to work assignments and new learning, grasp new concepts and therapy areas quickly
Act in a diplomatic, nurturing and respectful way with colleagues
Show sensitivity to colleagues with differing motivations and priorities
Demonstrates loyalty and will be an ambassador for Word Monster
- Department
- Full-Service Medical Communications Agency
- Remote status
- Fully Remote
About Word Monster
Welcome to Word Monster, your medical communications agency with a difference. We provide deep, scalable scientific expertise, training and development, and strategic and commercial consultancy for pharma companies and healthcare agencies. Our award-winning culture cultivates top talent to help our people shine brightly and bring their passion to your projects. Together we can make positive change for patients, healthcare professionals, teams, and the industry.